Welcome to Saracina Home Shop’s FAQ section! We’ve compiled answers to the most common questions about our products, shipping, returns, and more. Our goal is to make your furniture shopping experience as smooth and enjoyable as possible.

Product Information

What types of furniture do you offer?
We specialize in a wide range of home furniture including:
  • Bar Stools & Counter Stools
  • Bedroom Furniture (Beds, Headboards, Dressers, Benches)
  • Bookshelves & Bookcases
  • Bunk Beds & Loft Beds
  • Dining Room Sets & Collections
  • Home Office Furniture (Desks, Filing Cabinets)
  • And many more home essentials!
Is assembly required for your furniture?
Yes, most of our furniture is designed for easy self-assembly. Each item comes with clear, step-by-step instructions and all necessary hardware. Our focus on flat-pack design helps us keep prices affordable and shipping efficient.
What is the quality of your furniture?
We’re committed to providing beautiful, functional furniture that balances quality with affordability. Our pieces feature durable materials and thoughtful designs that combine style with practicality for everyday living.

Shipping & Delivery

Where do you ship?
We deliver to customers worldwide! However, we currently cannot deliver to some Asian countries and remote areas. During checkout, our system will automatically verify if we can ship to your location.
What are your shipping options and costs?
We offer two convenient shipping methods:
  • Standard Shipping – $12.95 flat rate via DHL or FedEx (10-15 days after shipping)
  • Free Shipping – For orders over $50 via EMS (15-25 days after shipping)
How long does delivery take?
Total delivery time includes both processing and shipping:
  • Order Processing: 1-2 days
  • Standard Shipping: 10-15 days after shipping
  • Free Shipping: 15-25 days after shipping
You’ll receive tracking information once your order ships.
What if I’m not home during delivery?
Our carriers will typically leave a notice and attempt redelivery. For larger items, they may contact you to schedule a specific delivery time. Please ensure your contact information is current.
Do you offer white glove delivery or assembly?
Currently, we focus on providing affordable shipping options and don’t offer white glove services. Our furniture is designed for straightforward self-assembly with comprehensive instructions included.

Returns & Exchanges

What is your return policy?
We accept returns within 15 days of delivery. Items must be in original, unused condition with all packaging and tags intact. Please contact our customer service team to initiate a return.
What if my furniture arrives damaged?
We take great care in packaging your items securely. In the rare event of damage during transit, please contact our customer service team within 48 hours of delivery at [email protected] with photos of the damage, and we’ll make it right.
Who pays for return shipping?
For returns due to manufacturer defects or shipping damage, we cover return shipping costs. For other returns, customers are responsible for return shipping fees.

Payment & Account

What payment methods do you accept?
We accept the following payment methods:
  • Visa
  • MasterCard
  • JCB
  • PayPal
Is my payment information secure?
Absolutely! We use industry-standard encryption and security measures to protect your payment information. You can shop with confidence knowing your data is safe.
Do you charge international fees?
All customs and import duties are calculated and displayed at checkout for complete transparency. There are no hidden fees – the price you see at checkout is what you’ll pay.

International Orders

Do you ship internationally?
Yes! We’re proud to serve customers around the world from our Memphis, Tennessee base. We work with reliable international carriers to ensure safe delivery to most countries (excluding some Asian countries and remote areas).
Are customs fees included?
Yes, all customs and import duties are calculated and included in your total at checkout. This ensures transparent pricing with no surprise fees upon delivery.
How can I track my international order?
Once your order ships, you’ll receive a tracking number via email that works with our international carriers. You can follow your package’s journey right to your doorstep.

Still Have Questions?

Our friendly customer service team is here to help! Contact us at [email protected] and we’ll be happy to assist you.

Saracina Home Shop
1747 Lightning Point Drive
Memphis, TN 38110
United States