Term and Conditions

Welcome to Saracina Home Shop. These Terms and Conditions govern your use of our website and purchases from our store. By accessing our site and making a purchase, you agree to be bound by these terms. We’ve designed our policies to reflect our commitment to quality, style, and your complete satisfaction – values that define every piece in our furniture collections.

1. User Responsibilities and Account Terms

1.1 Eligibility and Account Security

To purchase from Saracina Home Shop, you must be at least 18 years old and have legal capacity to enter into binding contracts. When creating an account or making a purchase, you agree to:

• Provide accurate, current, and complete information
• Maintain the security of your password and account credentials
• Promptly update any changes to your information
• Accept responsibility for all activities that occur under your account

1.2 Prohibited Activities

As a valued member of our community, we expect you to use our website responsibly. You agree not to:

• Use our site for any illegal purpose or in violation of any laws
• Submit false or misleading information
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of our website
• Use any automated means to access or collect information from our site

2. Products and Services Description

2.1 Product Information

Saracina Home Shop specializes in carefully curated furniture collections designed to bring comfort and style to your home. Our product range includes:

• Bar Stools & Counter Stools
• Bedroom Furniture (Benches, Beds, Dressers, Headboards)
• Bookshelves & Bookcases
• Bunk Beds & Loft Beds
• Dining Room Furniture (Chairs, Benches, Tables, Sets)
• Home Office Furniture (Desks, Filing Cabinets)
• And various other home furnishings and organizational pieces

2.2 Product Representation

We make every effort to display our products as accurately as possible. However, please note that:

• Actual colors may vary slightly due to monitor settings and lighting conditions
• Product dimensions are approximate
• Some assembly may be required for certain items
• Furniture grain and pattern variations are natural characteristics of quality materials

3. Order and Payment Terms

3.1 Order Process

When you place an order with Saracina Home Shop, you’re making an offer to purchase goods subject to these terms. The process includes:

• Order Confirmation: You’ll receive an automatic order confirmation email
• Order Processing: We process orders within 1-2 business days after payment confirmation
• Order Acceptance: Your order is accepted when we send shipping confirmation
• Order Changes: Contact us immediately if you need to modify your order

3.2 Payment Methods

We accept the following payment methods to ensure a seamless shopping experience:

• Visa
• MasterCard
• JCB
• PayPal

3.3 Pricing and Currency

All prices are listed in US dollars. We reserve the right to adjust prices due to market conditions, errors, or changes in supplier costs. If an error in pricing occurs, we will notify you and either cancel the order or give you the option to confirm at the correct price.

3.4 Shipping and Delivery

We’re committed to bringing our quality furniture to homes worldwide, with some exceptions for remote areas and specific Asian countries due to shipping restrictions.

Shipping Options:

• Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after dispatch)
• Free Shipping: Available for orders over $50 via EMS (15-25 business days after dispatch)

Delivery times are estimates and may vary based on location and customs processing. You are responsible for any customs duties, taxes, or import fees in your country.

4. Returns, Refunds, and Exchanges

4.1 Return Policy

We want you to be completely satisfied with your Saracina Home Shop purchase. Our return policy includes:

• Return Window: 15 days from delivery date
• Condition Requirements: Items must be in original, unused condition with all packaging and tags
• Proof of Purchase: Original order confirmation or receipt required
• Return Shipping: Customer responsibility unless item arrived damaged or defective

4.2 Refund Process

Once we receive and inspect your return:

• Credit Card Payments: Refund processed within 5-10 business days
• PayPal Payments: Refund processed within 3-5 business days
• Refund Amount: Original purchase price (shipping fees non-refundable unless our error)

4.3 Damaged or Defective Items

If your item arrives damaged or defective:

• Contact us within 48 hours of delivery
• Provide photos of the damage and packaging
• We’ll arrange a replacement at no additional cost

5. Intellectual Property

All content on the Saracina Home Shop website, including but not limited to text, graphics, logos, images, product descriptions, and software, is the property of Saracina Home Shop or our content suppliers and protected by international copyright laws.

You may not:

• Reproduce, distribute, or modify any content without our express written permission
• Use our trademarks or logos without authorization
• Use any meta tags or other hidden text utilizing our name or trademarks

We grant you a limited license to access and make personal use of our site, but not to download or modify it without our prior written consent.

6. Limitation of Liability

Saracina Home Shop strives to provide accurate information and quality products, but we cannot guarantee that our website is free from errors or that products will meet all expectations. To the fullest extent permitted by law:

• We are not liable for any indirect, incidental, or consequential damages arising from your use of our site or products
• Our total liability for any claim related to your purchase shall not exceed the purchase price of the product in question
• We are not responsible for delays or failures in performance resulting from causes beyond our reasonable control

This limitation of liability does not affect any statutory rights that cannot be lawfully limited or excluded.

7. Privacy and Data Protection

We respect your privacy and are committed to protecting your personal information. Our Privacy Policy, which is incorporated into these Terms, explains how we collect, use, and safeguard your data.

By using our site, you consent to our collection and use of information as described in our Privacy Policy.

8. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of the State of Tennessee, United States. Any disputes arising from these terms or your use of our website shall be resolved in the state or federal courts located in Memphis, Tennessee.

We encourage you to contact us directly with any concerns before pursuing formal dispute resolution. Our goal is always to resolve issues amicably and maintain our relationship with valued customers.

9. Changes to Terms and Conditions

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. We will indicate the “Last Updated” date at the bottom of these terms.

Your continued use of our website after any changes constitutes acceptance of the modified terms. We encourage you to review these terms periodically.